ALLERGENS, DIETARY, INGREDIENTS & HYGIENE

Allergens

Please note that due to the large variety of sweets we handle, we are unable to guarantee that any of our bags or sweet options are completely free of all allergens. 

PLEASE DON'T ORDER IF YOU HAVE ALLERGIES.

Please contact us to enquire about our ingredients list for any of our sweet options.

Dietary requirements

All dietary bags are made with the upmost care. A designated bowl and scoop as well as fresh gloves will be used for each dietary rquirement (Dairy Free, Gluten Free, Vegan and Halal)... But please not we do not cater for allergies.

All dietary bags will be labelled with a sticker showing clearly that the bag is a dietary bag.

Ingredients

Please contact us directly to enquire about our ingredients list for any of our sweet options.

Hygiene

We have a current and up to date 5 star rated food hygiene certificate. This is the top level rating. You can see this here.

SHIPPING

When will my order Ship?

Turnaround time is approximately 1-2 days (we always aim to get items sent as close to the next day as possible).

Your order will be packed on one of our LIVES on Tiktok

You will receive tracking information directly to your email once sent.

How long does shipping take?

UK- RoyalMail 48 hour tracked.

(Approximately 2 days)

____________

International- RoyalMail Tracked & Signed / Tracked / Signed.

(Approximately 5-7 days)

Any shipping delays are out of our control due to customs etc so please order with plenty of time.

Customs and Duties

All customs and duties are the responsibility of the customer.

RETURNS

What is your Exchange Policy?

Items can only be exchanged if there is a fault or arrived damaged. Please contact us within 24 hours of receiving order to arrange this.

What is your Return Policy?

All items are strictly NON RETURNABLE (unless a fault in which an exchange will be arranged).

When will I receive my Refund?

As soon as we receive your order back and has gone through our checking process your refund will be sent straight away as a priority.

Refunds usually take approximately 2-3 working days once processed.

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